ROI Solutions
HIPAA Compliant Medical Record Requests & Retrieval
Professional Medical Copy is your trusted outsourcing partner for the entire medical records release process, including staffing, training, quality assurance, billing, fulfillment, reporting, and compliance.
Release of Information
ROI Services
Patient Request
Attorney Request
3rd Party Request
Continuative Care
Provider to Provider
DOSS (Dept. of Social Services)
Social Security Administration
Physician Request
Our Process
How It Works
For Providers
Receive Request
Once a request is submitted directly to the medical facility or the PMC Staff, it is cataloged in our ROI Software and your EHR System, we begin review and processing.
Upload Records
Each request is validated before we begin collecting the protected health information. We upload requested records and stage them for QA, invoicing, and delivery using our fast, secure online portal. No more outdated paper copies or faxing!
Receive payment
The PMC Staff handles all request management, status calls, follow ups and collection of payments. Our software verifies delivery and ensures request compliance while writing a full accounting of disclosure.
For Requestors
Request Records
Fill out the request form with the necessary information and submit it online through our fast, secure portal.
Submit Payment
After submitting the request, you can pay the invoice online using our secure electronic payment platform.
Download Records
Once payment is received, you can download the requested records from our secure online portal immediately.
Release of Information
ROI Service Model Options
We offer a range of services to meet your Release of Information needs, including shared services, staffed services, and remote services. Whether you prefer to outsource your ROI duties, partner with us to send and collect ROI responses, or license the ROI Software, have our team train, and support your staff, we can provide a customized solution for you. The best part is our services should 100% reduce your costs from your current process. Based on your volume, we can be no cost, low cost and even recover lost revenue for your facility.
Our software can deliver 100% of ROIs submitted electronically back to the requestor encrypted, tracked, and secure so we get assured compliance with every request. Each service model utilizes our highly trained staff and centralized support service to provide an exclusive experience for our healthcare provider clients and requesters. Pick the Professional Medical Copy service that fits your healthcare facility’s needs.
Collective ROI
Partnered Service
Our Collective ROI Partnered Service model offers a streamlined solution for managing on-site ROI processes. With this model, your organization's staff retains control over PHI release while our dedicated team at PMC handles billing, collections, quality assurance, requester services, delivery confirmation, and compliance reporting. Professional Medical Copy provides a monthly revenue check back to our providers calculated based on the fulfillment of ROI requests.
Comprehensive ROI
Staffed Services
Our Comprehensive ROI Staffed Service model deploys qualified ROI staff on-site to process and fulfill requests, freeing HIM leadership to focus on critical tasks. With the appropriate number of staff and software licenses, we handle the entire on-site ROI process, including request receiving, fulfillment, status tracking, and reporting directly to your team. Avoid the headaches and costs of onboard staffing with our flexible Comprehensive ROI Staffed Services.
Live
Remote ROI Service
With our Live Remote ROI Service, we manage the entire ROI process remotely, including audits, HEDIS, and risk adjustment volume. The healthcare staff submits medical records requests through your EHR system or the PMC ROI Software Secure Request Drop. We handle all status calls, follow-up, records extraction or scanning, and secure electronic delivery while keeping a full tracking log. Our eRequest feature allows requestors to request their records electronically.
Outsource Your ROI
Benefits of Partnering with PMC
Our client providers save countless hours of labor, material costs, and postage or submission costs related to responding and tracking incoming ROI’s, those costs are eliminated immediately, through utilizing Professional Medical Copy’s streamlined ROI response service and technology.
Save time and money with our streamlined processes and automation by eliminating the need for phone calls, mail, and fax costs.
Reduce your turnaround time with our same-day request processing for medical records.
Enhance your productivity with our advanced tracking, instant notifications, and centralized communication platform.
Ensure HIPAA compliance and improve your data security by letting us handle all payments, even mailed checks, using advanced encryption and security features.
With 24/7 support, patients can request their records anywhere, anytime from any device, improving satisfaction.
Our innovative technology is fully customizable, ensuring efficiency, accuracy, and secure delivery.
We require no long-term contracts – PMC performance is guaranteed.
HIPAA Compliant
Medical Records Retrieval Software Features
Fast, secure requests of medical records
Instant downloads of requested medical records
Advanced tracking system to monitor every request
Instant notifications for status updates on requests
Centralized communication platform
Electronic platform for payments and receipts
24/7 secure access to medical records for patients
Patient notifications when provider receives access
Web-based software accessible from any device
ROI FAQ
Frequently Asked Questions
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Requestor simply submit a request for medical records (authorization, subpoena, audit) either through our portal platform software or directly to the facility. Depending on the workflow ROI Service designated by the healthcare partners, the request is verified, processed, quality assurance reviewed, properly invoiced, it is securely released upon the first available date required. The Professional Medical Copy staff handles all aspects of customer service, status support and tracking, AOD compliance and collection duties.
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Yes, our HIPAA-compliant platform is equipped with advanced encryption and security features to protect the confidentiality, integrity, and availability of all data. Secure (HTTPS), web-based Software as a Service (SaaS) solutions, Unparalleled data security, Nationally recognized Tier 3+ data center, SFA e-16 certified, Fully validated and 21 CFR Part 11 compliant, HIPAA compliant and HITRUST certified data center. Our team undergoes regular training to ensure the protection of all sensitive information, giving our healthcare partners and their patient community the peace of mind that all data is safe with us.
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Health Information Management (HIM) can be challenging for modern professionals. They have to manage remote staff, keep up with ever-changing regulations, and integrate sensitive information across various formats and electronic medical record systems. These challenges can result in scattered patient data, an increased risk of breaches, revenue loss, and time wasted on software. However, with the right solutions, these challenges can be overcome.
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PMC provides an integrated approach to simplify managing and facilitating all requests for medical records or protected health information (PHI), commonly referred to as Release of Information (ROI), by delivering technology-enabled solutions at the highest standards. Our approach includes highly-trained specialists, HIPAA-compliant processes, and innovative technology to help providers increase efficiency, reduce costs both labor and material, optimize revenue, and improve the patient experience. By streamlining and centralizing the ROI process, we enable providers to access scattered patient data and securely manage sensitive information across multiple formats and electronic medical records systems.
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Outsourcing the ROI Process of Health Information Management (HIM) is crucial in today's value-based healthcare model. It aims to standardize processes, streamline operations, reduce costs, and improve response times and delivery to the requestors. Allowing the HIM Department staff more availability to manage all other aspects of patient data management, accuracy, cataloging, and security of vital health records in digital and physical form to minimize errors and improve patient outcomes.
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Professional Medical Copy ROI services are completely customizable to every healthcare provider. We consult with you to establish a proper workflow and process. Because every medical entity is different and handles a different patient community base that is a difficult question to answer, our services might generate revenue, balance to a zero cost, or cost our facility a monthly fee. What we do know is that normally our service can be implemented at cost savings from your current budget by reducing labor and material costs you are absorbing in the fulfillment of your medical records requests. We offer a 90-day no-cost evaluation of each account so that we can accurately assess your particular process and request volume with no contract obligation. Contact us today.
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We do not hold paper records any longer for facilities for storage and access. However, we will take over the custodial duties for healthcare providers who wish to retire or relocate if they have server or cloud-based EHR systems. Additionally, we convert paper patient files to electronic form so that your storage costs and footprints are removed.
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Yes, we provide scanning and consulting services to healthcare professionals for both paper medical records and their business records to convert to a more paperless environment.
DOSS
Department of Social Service
Most healthcare providers receive numerous requests weekly from the State of California - Health and Human Services Agency Department of Social Services that contain an Authorization to Disclose Information to the Social Security Administrations (SSA). These come from all different Sites such as S05 Oakland, S60 Sacramento, S59 San Diego, S06 Covina, S62 Roseville, S90 Los Angeles West, V04 Stockton, V59 La Jolla, V61 Sierra, V90 Los Angeles North to list a few examples. Our software is specifically developed to process these requests and expedite delivery to eliminate 2nd Requests from inundating our medical facility clients staff. We specialize in processing what we refer to as “DOSS Requests” timely and at no cost to our clients. This process alone can free up countless hours of following up receiving and accounting for duplicative requests that come automatically from the state if a request is not accounted for within the 14 days, our automation eliminates this waste of labor and materials.